1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
2. Delivery Areas
We deliver within Kenya. Contact info@mecoptimize.com to confirm availability to your location.
3. Delivery Timeframes
- Nairobi & Environs: 2–5 business days
- Other Major Towns: 5–10 business days
- Remote Areas: 10–14 business days
4. Delivery Charges
Shipping fees are calculated at checkout based on your location and order size. Free delivery promotions are announced on the website.
5. Order Tracking
You will receive an SMS/email once your order is dispatched. Track orders via My Account.
6. Damaged or Lost Shipments
Report damaged or missing deliveries within 48 hours of the expected delivery date to info@mecoptimize.com. We will investigate and resolve promptly.
7. Contact Us
Email: info@mecoptimize.com | Contact Page