Return Window
Returns accepted within 7 days of delivery. Items must be unused and in original packaging.
Non-Returnable Items
- Customer-damaged items
- Items without original packaging
- Custom or special-order products
How to Return
Email info@mecoptimize.com with order number and photos. We respond within 48 hours.
Refunds
Processed within 5-7 business days via M-Pesa after return is inspected and approved.
Defective Items
Contact us within 48 hours with photos for a replacement or full refund at no cost.